Terms & Conditions

Throughout these terms the use of ‘we’, ‘us’ or Bookado refers to the UK registered company Bookado LTD. 

These are the terms and conditions on which you are offered access to Bookado LTD and its search and booking services for activities, attractions, products, and services. If you do not accept these terms and conditions, you must refrain from using Bookado and its online services.

These terms and conditions may be amended in whole or in part by Bookado LTD from time to time. Amendments will be effective immediately upon posting of the amended terms and conditions on this website. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the website and its services represents your agreement to be bound by the terms and conditions as amended. These terms and conditions were last updated in June 2019.

Additionally, you must also be familiar with the terms and conditions of the Bookado activity provider. The terms for each of our activity providers can be found at the bottom of this document.

Your membership and bookings

Registering as a member of Bookado LTD is £4.99/month and £15.99/year. By registering as a member you certify that you are happy for us to store your details and from time to time send you marketing emails unless you specify otherwise to You also agree that Bookado can pass your details on to our suppliers a booking is made so they have the ability to contact you regarding your booking. When Bookado transfers your details regarding the booking, you will then be subject to the operator's privacy policy, it is your responsibility to ensure you are satisfied with their privacy policy.

Accurate Information

You represent and warrant to Bookado LTD that you have provided complete, accurate and current personal information when registering as a Member. It is your responsibility to maintain and update your personal information held by Bookado to ensure it is kept current. You must not register as a Member under multiple identities or personas (whether false or not). You are responsible for ensuring that information provided on bookings is accurate. This includes ensuring information populated by your browser's auto-complete function is correct and accurate, your booking may otherwise not be valid. If you are aware of an issue on a booking that has already been processed, you are responsible for notifying Bookme as soon as possible.

Termination of membership

Bookado LTD reserves the right to decline to register, to suspend or to terminate your membership at any time in our absolute discretion without entering into further discussions with you. Members who have registered under multiple aliases will have all of their aliases disabled. You may terminate your membership at any time by contacting us and requesting that your membership be terminated.

Security of your login information

You are responsible for keeping your login information, including your email address and password, secret and secure.

Service supplied by Bookado

Bookado LTD provides the website for you to find information about, and book directly with experience, activity, & attraction operators. We also allow you to publish your comments and ratings. By using the Bookado you agree to use the website and the Services for this purpose only.

Some of the operators that are listed on Bookado are operators that are affiliated with Bookado and are responsible for the management of their listing. In other cases Bookado acts as a booking agent.

On the listings whereby Bookado acts as a booking agent, we will endeavour to secure your selected time. In doing this Bookado may charge a small fee on top of the Operators normal price. This will be limited to no more than 10%. 

Bookings via Bookado

When you make a successful booking, you form a binding contract directly with the Operator. You must only make bookings that you intend to use and pay for. Without limitation, any speculative, false or fraudulent booking or any reservation in anticipation of demand is prohibited.

Bookado LTD is not a party to any agreement or transaction between you and an Operator, including any booking for activities or attractions, or other products or services made using the Website. The inclusion on the website of any third-party material or a link to a third-party website does not mean Bookado endorses or approves that third party or the third-party material.

By making any booking through Bookado you confirm that you agree to the Terms and conditions of both Bookado and the supplier of the activity for Bookado, full terms for each supplier can be found on our Terms and conditions page.

Once the booking is made, Bookado LTD gives the operator the opportunity to reject the booking, it will otherwise be automatically accepted. After you receive your confirmation email, if you receive no other correspondence, you may assume that your booking has been accepted by the operator and that you are now bound by the terms and conditions of the operator.

Cancellations, Changes and Refunds

Bookado LTD or its Operators have the right to cancel your booking and issue a refund without consulting the customer,

Bookado LTD will not be responsible for any cancellations, changes or refunds. The only time that Bookado may be responsible for refund is if the operator uses the 'reject' function provided by Bookado in this case, your payment will be refunded by Bookado.

After booking it will be assumed that you have entered a contract with the operator and thus will be bound by their booking terms and conditions. We advise you read our operators terms as available at the bottom of this document before booking.

The operator whom your booking is held will usually be the first point of contact concerning any cancellations, changes or refunds. To help you understand your rights, some situations are laid out below this paragraph. Bookado LTD is available for contact should there be any dispute between you (the customer) and one of our operators concerning a booking through the Bookado website.

Although all terms differ, generally our operators do not accept cancellations by the customer as governed by ‘The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013’ applicable to scheduled events. However, should the operator need to cancel/rearrange for any reason then the customer will usually be entitled to change their booking time free of charge, unless the operators terms state otherwise.

Cancellations by you the Customer

The availability and costs of cancellations, changes and refunds depend on Operators' own terms and conditions and policies. When you make a booking you agree to be bound by the relevant Operator's terms and policies.

- As our products are schedule events, they cannot be changed or refunded. - If you want to cancel your booking you will need to contact the operator directly (the phone number will be on your booking confirmation email) and check with them if you are able to cancel. If you are and thus eligible for a refund, this will be sent to you by the operator. - Refunds are at the discretion of the operator and Bookado LTD. In general (unless otherwise stated on your booking confirmation) operators require a minimum of 48 hours notice for any refunds to be considered. - In general Cancellations made by you, the customer, will receive no refund. - In the event where an operator approves a refund, they will refund you the agreed amount - If your product isn't specified as non-transferable you may be able to reschedule where specific consent is granted by the Operator. To see if your booking can be rescheduled please contact the Operator directly using the phone number provided on your booking confirmation.

Cancellations by the Operator

You will not be charged any cancellation fee if the cancellation has been made by the operator or Bookado LTD. - If a booking is rejected by the operator using the facility provided by Bookado, then Bookado will refund the full amount to the card you paid with. Any other cancellations will be between you and the operator, but Bookado LTD will be available to help resolve any disputes. - If a booking is cancelled by the Operator (i.e. due to bad weather) and/ or a refund is authorized by the operator, then the operator will arrange to refund or rebook for you, unless their terms state otherwise. - Operators reserve the absolute right to cancel any activity, attraction, product or service as a result of health & safety concerns, weather conditions, insufficient numbers of people on the trips or any other unforeseen event or circumstance. - Bookado reserves the absolute right to cancel and refund any confirmed booking resulting from an error, or incorrect information presented on the website such as, but not limited to, pricing errors or availability errors. - All refunds will occur in the currency the product was sold in. If your credit card uses a different currency, the amount refunded may be different from the original amount paid due to exchange rate fluctuations. Bookado is not liable for these fluctuations, or any fees your bank charges for purchases in a foreign currency.


Emails and newsletters

Bookado LTD may send you emails relating to your membership, transactions and other activities on the Website, and for promoting and marketing other Bookado products and services to you. Bookado may also send regular electronic newsletters to Members. Newsletters will contain clear and obvious instructions for how you can unsubscribe from the mailing list.

Specific warnings

Bookado LTD makes every effort to ensure all information displayed on the website site is accurate; however, as operators maintain and update their own information on the Website through systems operated by Bookado, we are unable to guarantee the accuracy of all information nor are we able to guarantee that the site is free of errors or faults. As such Bookado does not accept liability for any errors or omissions. We reserve the right to change the information displayed on the website (including these terms and conditions) at any time without notice to you.

Bookado LTD is not responsible or liable for any unavailability of activities attractions, products or services that an Operator indicates on the Website is or are available.

Bookado LTD and/or the operator accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities by the operator.

Operators reserve the absolute right to cancel any activity, attraction, product or service as a result of health & safety concerns, weather conditions, insufficient numbers of people on the trips or any other unforeseen event or circumstance.

Bookado LTD makes no warranty or representation about, and accepts no liability or responsibility for, the quality or suitability of any activity, attraction, product or service displayed on the Website. Further Bookado LTD advises that all activities carry a degree of risk and that by participating in the activity provided by the Operator you are expressly assuming those risks personally and are releasing the Operator and Bookado from any liability, claims, losses, damages or expenses.


Exclusion and Limitation of liability:

Without affecting any of your statutory rights that cannot be lawfully excluded, Bookado LTD is not liable under any circumstances (including, but not limited to, negligence) for any losses, damages, liability, claims or expenses (whatsoever and irrespective of whether direct, indirect, consequential) arising from the use of the Website or the Services or from the use of, or inability to use, any activity, attraction, product or service booked or purchased using the Website. 

Ratings & Comments

Ratings, Comments & images submitted by you to the Website about Operators must be based only on your own personal experience with that Operator and be true in all respects.

Comments & images you submit to the Website must not be offensive, defamatory, unlawful, misleading or deceptive.

The review facility on the Website may not be used to promote any commercial or business activity. If you own or are employed by an Operator, you must not post comments about that Operator.

Where you upload images along with your comments, you specifically give us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to all images uploaded.

Additionally, you attest that you own the images uploaded by you, or otherwise have the right to grant the rights and licenses set forward above.

Bookado LTD is not responsible for any of the opinions expressed in the Rating & Comment facilities. By posting a comment you agree to take full legal responsibility and liability for your comments and to indemnify Bookado from all liability, loss, damages, costs or expenses suffered by Bookado in connection with your comments.

Bookado LTD reserves the right to remove or edit any comments that it considers inappropriate or in breach of these terms and conditions.

Comments submitted to the Website are provided for the sole purpose of facilitating the operation of the Website and the Services. You must not market or export any comments on the Website to any other venue or website.

Any breach of these rules will result in your user account being blocked.


Governing Law: These terms and conditions are governed by the laws of the United Kingdom.

System Integrity: We will make the best possible efforts to ensure the availability of the web site and services. However, we take no responsibility for any system unavailability, or for any loss that is incurred as a result of the website or services being unavailable for any reason. Further, Bookado LTD assumes no responsibility for any corruption of any data or information held by us and does not warrant that the Website or the Services will be uninterrupted or error-free, or that the Website will be free from viruses or other harmful content.

Intellectual Property Rights: Bookado LTD owns all proprietary and intellectual property rights in the website and the software and other material underlying and forming part of the services and the website.

 You agree:

1. not to use any software, process or device to copy, collect or harvest data or other content from the Website.

2. not to decompile, reverse-engineer, disassemble or otherwise deal with any software underlying or forming part of the Services or the Website.

3. not to do anything or take any action that imposes an unreasonable burden on Bookado LTD’s computer systems.

Privacy: Bookado LTD may collect personal information about you through your use of the website and services, including your registration details and information on how you use the website and the content you access. You agree that we may use this information to assist us to provide the services to you for internal research purposes, to verify your identity, for promoting and marketing other Bookado products and services to you, and for any other use that you authorise.

Bookado LTD will provide Operators with the information required to facilitate a booking that you make through the Website.

We will not sell or allow third parties to access your personal information without your consent, however you agree that we may disclose your personal information, including your name and contact details, to the relevant authorities, parties and/or the applicable intellectual property right holders (or their representatives) if we consider that you are acting inappropriately or are in breach of the law, third party rights, or these terms.

We reserve the right to review, amend, update and change this Privacy Policy from time to time.

Third Party Websites: You agree that We are not responsible for, nor do We endorse, any third party web sites or Content which You access in the course of using the web site. This includes any reliance upon or offence taken/caused by content, advertising, products or services accessed.

Miscellaneous: If any provision of the Terms & Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms & Conditions which will continue in full force and effect. Bookado will not be deemed to have waived any right under these terms and conditions unless the waiver is in writing and signed by Bookado LTD

Headings: The headings used in these terms and conditions are included for convenience only and do not affect or limit these terms and conditions.


Bookado Hot Air Balloon Competition

These terms and conditions apply to all competitions featured in any publications and online services that are organised by Bookado LTD.

By entering a competition entrants accept these terms and conditions together with any specific instructions and terms for such competition which may be mentioned in any electronic messages, or on the website, or communicated to entrants in any other way (“competition information”). Such competition information shall prevail in the event of there being any inconsistency between these competition terms and conditions and any competition information.


Bookado LTD may cancel or amend any competition, competition information, or these terms and conditions without prior notice. Any changes will be posted either within the competition information or these terms and conditions.


Competition Entry

The competition is open to anyone. Bookado LTD reserves the right to select an alternative winner. There is no minimum age limit unless specified otherwise in the competition information. However, entrants under the age of 18 must insert contact details of a parent or guardian when entering. 


Where an entrant requires the details of his/her parent/guardian to be entered onto the entry forms, Bookado LTD may ask for proof of age and in all competitions evidence to verify the identity of that entrant at any time, and may use any channels and methods available to carry out checks of any details provided. Entrants may only enter the competition in their own name.


The opening and closing dates and times for entries are as indicated on the competition information page. Any entries received before the opening and after the closing of the competition will be invalid and will not be entered into the competition.


By entering the competition entrants warrant that all information submitted by them is true, current, and complete. Entrants also warrant that they are the copyright owners of any copyright works submitted, e.g. photographs and drawings, and Bookado’s use of such works (which you will permit) will not infringe the rights of any third party.


Any limit on the number of entries a person or household may make will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.


Entry to the competition may only be made through the applicable method(s) indicated in the competition information. Not all of the following methods of entry may be available for entry to each competition. The following terms and conditions will apply where the method is indicated as being available in the competition information. 


Website entry

Where specified in the competition information as an available method of entry to the competition, web entrants are required to follow the instructions on the website as indicated in the competition information. Entrants will receive an email confirming entry to the competition. Web entrants may be required to supply their name, and/or email address and/or a contact telephone number and/or any other details.


(c) Email entry


Where specified as an available method of entry to the competition, e-mail entrants may enter the competition by sending an e-mail with the information indicated in the competition information and at the email address indicated. There is no charge for email entries. Entrants may receive a message confirming their entry to the competition.


(e) Entry via Social Network Sites


Where specified as an available method of entry to the competition, Social Network Site entrants may enter the competition by responding to the instruction on the post or completing the relevant data collection form.. There is no charge for such entries.



Neither Bookado LTD nor its servants, agents, nor any other party or organisation involved in the management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries involved in the competition will accept responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions (including but not limited to security functions by software used by Bookado LTD or any third party), virus, bugs, or other causes outside its control.


Entries submitted through agents or third parties or in bulk (i.e. more entries than a human being could submit in the time available without the use of software or other devices designed to make automated entries or, in the case of postal entries, more than one entry submitted under the same postage stamp) will not be accepted. Entrants may enter as many times as they like unless otherwise indicated in the competition information but no more than one prize per person per competition will be awarded.


Any entries which are incomplete, incorrect, inaudible, incomprehensible, or not received by Bookado LTD will be void.


In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of the entry or any answers given by entrants (if applicable), or the operation of any part of the competition (in the case of postal entries, a postal strike for example), network or phone system, the decision of Bookado LTD shall be final and no correspondence will be entered into.


Bookado LTD will not be liable to reimburse expenses incurred in making an entry in any competition. Where Bookado LTD decides in its sole discretion that an entrant is eligible for a refund, eligibility for refunds will be notified to relevant entrants. Bookado LTD reserves the right to refuse to refund any messages where it suspects dishonest or fraudulent conduct on the sender’s part or where the entrant has not complied with the rules of the competition.




The prize is as specified in the competition information.


As a winner of the competition, you must be willing to allow Bookado LTD to use Images and Video from your experience throughout the social media/website. Bookado LTD reserves the right to select an alternative winner in the event that these requirements are not met.


The process for determining the winner of the prize is as indicated in the competition information. Where the winner is randomly selected from all correct and valid entries, the draw for the winner will take place within 7 days of the date on which the competition closes.


Prize draw prizes will be awarded in accordance with the laws of chance and, if required by law or regulation, under the supervision of an independent observer. Any competition requiring a subjective assessment in the selection of winning entries will be judged by Bookado LTD or as indicated in the competition information and, if required by law or regulation, an independent judge or a panel including one member who is independent of the competition’s promoters and intermediaries.


Should more prizes be claimed than are available for any reason, a simple prize draw will take place for the available prize(s).


Bookado LTD will attempt to notify the winner within 21 days after the closing date, or as otherwise indicated in the competition information, and where time is of the essence for such a period as Bookado LTD shall in its absolute discretion deem reasonable. He/she will be contacted on the phone number, by SMS text, or email address provided when entering the competition. The winner will have a specified fixed time period in which to claim his or her prize. If Bookado LTD is unable to notify the winner, or if the winner fails to respond within the fixed time period as specified and/or provide an address for delivery of the prize, this may result in forfeiture of the prize and Bookado LTD reserves the right to select an alternative winner in accordance with these terms and conditions and the competition information.


Bookado LTD may in its sole discretion refuse to provide a prize, or seek its recovery, in the event of non-entitlement under these terms or an entrant’s breach of these terms, Bookado LTD’s website terms of use, fraud, dishonesty, or other inappropriate or improper conduct including but not limited to the use of technology which enables an entrant to evade charges or entry requirements.


Any entrant who enters or attempts to enter the Competition in a manner, which in Bookado LTD’s determination is contrary to these terms and conditions or by its nature is unfair to other entrants may be removed from the Competition at Bookado LTD’s sole discretion.


Bookado LTD reserves the right to modify, cancel, terminate or suspend the Competition in whole or in part, at its sole discretion, if it believes the Competition is not capable of being conducted as specified in these terms and conditions or in the event of a virus, computer bug or unauthorised human intervention or any other cause that is beyond the reasonable control of Bookado LTD that could corrupt or affect the administration, security, impartiality, or normal course of the Competition.


Bookado LTD reserves the right at its sole discretion to withhold delivery of the prize until such proof of eligibility and identity has been confirmed or if such proof is not produced on request or to disqualify the entrant from the competition.


In relation to all competitions, the first name and surname of the winner may be published by Bookado LTD and entrants grant to Bookado LTD a non-exclusive licence to use and publish their entry in any media for the purpose of announcing the winner.


Data Protection and Publicity

Bookado LTD (or any third party nominated by Bookado LTD) may exercise its sole discretion to use the winner’s (and (if applicable) their companion’s) name, address, and image and their comments relating to the prize and competition experience for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid. 


Information, and personal data (“personal data”) which is provided by entrants when they enter will be held and used by Bookado LTD and their suppliers and contractors in order to administer the competition. Entrants’ personal data may also be passed to their mobile phone network or to relevant regulatory bodies, the police or other authorities in the course of the investigation of any complaints or suspected unlawful activity or where requested by the phone provider in connection with the billing arrangements for the competition. Aggregate, non personal data may also be used for the purpose of undertaking market research or in facilitating reviews, developments and improvements to relevant services.


By submitting their personal details, the entrant agrees to Bookado LTD processing those details in accordance with the purposes made known the entrant at the time of collection and in accordance with Bookado LTD’s privacy policy which can be viewed on our website. Any entrant who is entering the competition will be opting into the Bookado mailing list. The entrant may opt out of receiving any marketing communications from Bookado LTD’s marketing communications by unsubscribing at the bottom of any Bookado email.


Bookado LTD shall comply with all applicable requirements of the Data Protection Act 2018, the General Data Protection Regulation, any successor legislation or other applicable law.



Nothing in these terms and conditions shall exclude or limit Bookado LTD’s liability for death or personal injury caused by their staff or supplier’s negligence or for fraud. Subject to this, Bookado LTD cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize. Bookado LTD is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the


Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials in the competition.


Bookado LTD cannot promise that the services relating to the competition will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition.These services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond the control of Bookado LTD. Bookado LTD will not be liable in the event that all or any part of the service relating to the competition is discontinued, modified or changed in any way.

Should the prize be and activity, you will be bound by the Bookado Ts & Cs and whilst at the event you will be covered by the activity operators Ts & Cs.


Standard terms

In the event that any entrant does not, or is unable to, comply with and meet these terms and conditions and the competition information, Bookado LTD shall be entitled at its sole discretion to disqualify such entrant, without any further liability to such entrant. In these circumstances, any prize(s) won by the entrant may be forfeited and Bookado LTD reserves the right to reclaim any prize(s) already distributed to the entrant. Any entrant must comply with any directions given to him or her by Bookado LTD including but not limited to any and all relevant laws, rules and applicable regulatory codes.


The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.


The promoter of the competition is Bookado LTD, registered company number 11304697.


These Competition terms and conditions were last updated on 31st July 2019.